Training Pathway

Course participants often ask us what order they should complete Training Academy courses in.

This is a good question because completing courses in sequence ensures an optimal learning experience. Some of our more advanced courses assume a level of theoretical knowledge and practical experience gained in induction or intermediate courses. Hence, mastering basic principles is important before moving onto the next level of training.

Types of courses: induction, intermediate and advanced

While all courses include both theory and practical components, they differ according to the nature of the content as well as the assumption of prior learning and participants' skill levels. Induction, intermediate and advanced courses cater to individuals at different stages of their careers.

Induction courses

Induction level courses are recommended for those starting out in a new role, who have up to three months experience. Induction level courses provide theory on the basics as well as useful practical exercises. They are a great place to start learning as they also provide a good introduction to the DuluxGroup range of products.

Induction courses assume limited in-store experience and as a result, explanations are of a basic nature.

Intermediate courses

Once staff have completed the induction courses they should register for intermediate courses. It is not recommended that a Woodcare Interior course be taken, if for example, the Woodcare Fundamentals course has not been completed first.

Intermediate courses are designed for those individuals with more in store experience, who have advised and sold products on a daily basis. They will also have taken part in the solving of product related problems.

Explanations and topics covered in intermediate courses are explained in more depth, the assumption being that, having already understood the basics, participants are ready to move on to the next level

Advanced courses

Advanced courses go even further, developing participants' skills and propelling them towards expert status. Often, subjects discussed in an induction or intermediate course will be revisited in an advanced course, however they will be covered in much more detail.

Generally with an advanced course, the area of focus is more specific and in-depth. For example Woodcare Flooring is an advanced course that focuses solely on flooring, whereas Woodcare Interior is an intermediate course and covers flooring along with interior timber generally.

Refresher courses

It is recommended that staff who have been employed in the industry for more than two years undertake refresher courses periodically, as products and technology constantly changes. Experienced staff consistently provide feedback that they find attending courses to be valuable, even after many years in the industry.

"The role of training has progressively changed from a focus on programs to a broader focus on learning and sharing knowledge," says Darrin Siemers, former Training Academy Manager. "Participants are encouraged to share their knowledge with others, which enhances the learning experience for everybody."

Why follow the Recommended Training Pathway?

The Recommended Training Pathway (see table below) ensures participants learn sequentially, building relevant skills and expertise before moving on to the next level.